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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- All online orders are Shipped Federal Express (FedEX).
- Privacy & Security
- Privacy: The Frankenstyle Clothing Privacy Policy sets out the approach in which Frankenstyle Clothing takes in relation to the treatment of Personal Information. Frankenstyle Clothing respect your privacy & are committed to protect your privacy. In accordance to this we will not distribute, sell, rent, copy any of your personal information. All information is stored in a secure manner by our server. Any information Frankenstyle Clothing collected from you will only be used within Frankenstyle Clothing online site to improve & enhance our service to you. This may include suggested purchases, special offers, deals, important changes etc if you have elected to receive such information.
Security: Whilst all precautions are being made at all times, Frankenstyle Clothing shall not be responsible or liable for any loss of privacy, information, harm damage or loss that may result from your transmission of information to our web-site. We use a 'cookie' to track the use of your shopping basket during your visit - this is for your convenience as it allows you to return to our site to continue shopping at a later date. If you have cookies disabled or your security settings on 'high', it's possible that you will experience problems with our site. To change cookie settings using Internet Explorer, go to "Tools" and "Internet Options" and click on the Privacy Tab All sensitive information requested by us, such as addresses and credit card details, are protected by a secure server - such information cannot be intercepted by a third party.
- Returns & Replacements
- We don't offer exchanges or refunds for “change-of-mind” situations - only if a product is deemed “faulty”.
All items are checked for quality before packed and shipped.GARMENT CARE: Each product in this store, are a "DRY CLEAN ONLY" product.
SIZE: in order to avoid size problems, we provide a SIZE TABLE in which our customer can check his own body measures and then select the proper size.
If you are convinced that the product has a defect which has not been tested before dispatch, and is made in the production process, you can send the product back to us and we will check again the quality of the product. If the product was truly damaged by our mistake we will send you a new product without any cost. We reserve the rights to ignore your demand for a new product if we find out that the product has been damaged during the opening of the package or by using it.
All products need to be returned using your local posting service, DHL or UPS.
Return adress:
FRANKENSTYLE CLOTHING,
via Lanzo, 16
10040 DRUENTO (TORINO),
ITALY - Ordering
- All items displayed on the website are currently in-stock. We don't back-order from suppliers, so whatever you order will be shipped out at the first available opportunity. All customers must register with our Website before checking-out. Our Website shopping-cart uses Javascript to perform many actions. If you experience problems checking-out, ensure your browser has Javascript enabled.
- Payment, Pricing & Promotions
- The Frankenstyle Clothing Website currently offers the PayPal method of payment.
- Viewing Orders
- You can easily check the status of your order anytime day or night by clicking on the My Account link at the top of this website. Log in to your account using the e-mail address and password you provided when you placed your order. From here, you can check the status of a current order, receive tracking information, and view your order history.
- Updating Account Information
- You can update your account information anytime day or night by clicking on the My Account link at the top of this website. Log in to your account using the e-mail address and password you provided when you placed your order. From here, you can change or update any account information you have provided.
